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Why Choose Timberland Supply

We recognize that you have choices when it comes to outdoor power equipment suppliers and repair facilities.  Here are some of the top reasons why we feel that Timberland Supply is the best choice for your outdoor power equipment needs in Edmonton and the surrounding areas.


Husqvarna Authorized Repair Center

Husqvarna Authorized Service Center

We are a Husqvarna authorized service center, which means we can complete warranty repairs on Husqvarna equipment purchased at any retailer, including Canadian Tire, Home Depot, or Lowes.  As long as the repairs are covered under warranty, we can do them for free!


Top Rated Service

Top Rated

Our customers consistently give us high marks for outstanding service.  Don’t just take our word for it, though–read through some of the testimonials that our customers have left us online below, or click here to read more testimonials.

4.2
Helpfull and very informative, so far just bought a quick cut saw, have heard service and repair are also good !!
Jason Friend
Jason Friend
Thanks Jared for exceptional service. Very knowledgeable and friendly. Brought in my chainsaw for a few accessories and was surprised with the remarkable attention and service I received.
Jason D
Jason D
Knowledgeable staff. Very good place to buy your equipment.
Pawelw Wlodyga
Pawelw Wlodyga
Was having some issues with my chainsaw, the service techs at Timberland were patient and did a great job explaining what was wrong, and caused the issues. 15 minutes later I had a much better understanding of my chainsaw and had the replacement parts in hand.
Devin Duke
Devin Duke
Eddie and the rest of the staff were very helpful and friendly in assisting us in purchasing a Stihl HS45 hedge trimmer. These guys know there stuff!
Vic Horek
Vic Horek
Been a long time since I was in there. Redesigned store and new faces, but friendly and helpful.
Anthony Robbins
Anthony Robbins
Had a great experience shopping at Timberland Supply, picked up 2 chainsaws and the salesman was very helpful in picking the right saw. I'd recommend them to anyone.
Eric Andres
Eric Andres
Excellent service, knowledgeable staff, COVID-19 compliant
Craig Brochu
Craig Brochu
I have been coming here for about five years and today Grant exceeded my expectations. Just wanted to thank him and Paul for making this an easy transaction.
Rene Attwell
Rene Attwell
Great guys to deal with. And top notch customer service 💪. The only guys I deal with
joe stagliano
joe stagliano
A great store very helpful both personal and corporate a great sales team thanks.
Clancy Harder
Clancy Harder
The only real saw shop in the Edmonton area. These guys know what they're doing.
Geoff Clark
Geoff Clark
I called ahead and asked about some parts for my Husqvarna snow blower. The partsman was very knowledgeable and helpful.Because it was a Saturday and later in the day, they were closing soon but the partsman offered to stay later if I couldn't get there in time. Old school service! Totally recommend.
Mike Prokopiw
Mike Prokopiw
Great service and products! Thanks for helping a tree-ring scientist out!
Jill Harvey
Jill Harvey
I appreciate the quality of the products and the service I've experienced. I Would definitely recommend them.
Joel.Karey Congo
Joel.Karey Congo
Took my old blower in for fuel related repairs. Was called a few days later and told it was an ignition module problem. No spark. I had to explain to them...
Sheldon C.
Sheldon C.
Always receive excellent service whenever we stop in! Extremely knowledge and friendly staff!
Audrey Hebert
Audrey Hebert
Recently purchased an SH86 leaf / snow blower and am very impressed with the product. Grant & Dan were very knowledgeable and set me up well. Highly recommend.
Graham Schulte
Graham Schulte
Looked at the Stihl rototiller, did my research, left a voice message as I had questions, Bob called me back and did answer them. The next day I went and he showed me the difference between the two types of pull starts. I made my decision and bought it. The service was great as he explained and showed me everything about the tiller. Even made sure I had no problems starting it. It may have taken an hour, but it was well worth it. Awesome staff and very friendly
shirley mc
shirley mc
These guys are the only place I go for my equipment. They are very knowledgeable and always a pleasure to deal with.
Kenneth Barry
Kenneth Barry
Bought 2 Husqvarna automowers here. Best price and good service. Shipped to my door in BC no fuss.
Ken Barry
Ken Barry
I went in here to purchase a chainsaw for my boyfriend for his birthday. The guy who helped me was very nice and knowledgeable. The store was very easy to access and the products were laid out nicely. My boyfriend loved his gift and he will be going back there to get a run down on how to use it properly. Would highly recommend this place!
Cassi Stark
Cassi Stark
Purpose of visit was the purchase of a pressure washer. Sales associate was attentive, knowledgeable and personable, providing a quick, enjoyable experience. The store atmosphere was welcoming, with floor displays well layed out for ease of movement - overall a great experience.
Brian Mills
Brian Mills
I had just purchased a trimmer from Timberland and after trying it for the first time things went wrong.I returned the unit to Timberland and explained what had happened with the head. A sales rep tried to remove the head but no luck. I left the trimmer with him as he said that a service teck will take a closer look at it and get back to me. I received a call back explaining that I replaced the head back incorrectly and that the manufacture would not cover it under warrantee. I would have to cover the cost of repair for a unit that i had used for 1 minute.. I spoke with the manager and to my surprise and happiness he said that they would cover the cost of repair and offered a better solution.Just when you think customer service is dead ,a company that believes in customer satification and building relationships rises to the challenge.Again thank you for turning a bad day turn to a great day.You have earned this customers 5 star ratingDean
dean doyle
dean doyle
The service and overall store experience has always been excellent. I have over the years purchased numerous Stihl products and have always been satisfied with their operation and reliability. The staff are friendly, efficient and highly knowledgeable. Keep up the good work.
Chris Mills
Chris Mills
Great selection of professional and high quality products! Friendly and very helpful staff! Always have products, parts, and machines in stock! Great store!
Spencer Bird
Spencer Bird
Great Service ! I decided to get my husband a backpack blower and headed to Timberland. I received great service , advice on fuel requirements and very pleased that they offered a demonstration on how to operate it. We will definitely be back 🙂
Pat Salvador
Pat Salvador
This is such a great place to find your Stihl products and for service. I enjoy going to check out what is new and I am always greeted when I come through the door. I have bought products here and have had work done on my Backpack Blower (BR 600). I was very happy with the results, the price and the time it took the staff to work on our unit. The staff are very knowledgeable, efficient and take the time to explain. I continue to use Timberland Supply and would highly recommend this company to anyone looking for quality products and excellent customer service (during and after your purchase).
Michelle Stolk
Michelle Stolk
While working away in Hinton AB, my husband broke 2 of his chainsaws. Somehow we needed to get him a new saw ASAP. I called Timberland Supply Inc (from Victoria BC ) and I was blown away by the customer service (hence this review). I was impressed that they actually had the 390 in stock and that they were able to install the full wrap handle right then and there. Kevin was able to help me order a new saw over the phone and made sure it would be delivered to my husbands hotel the following day - OVERNIGHT DELIVERY! Kevin was very efficient, kind and knowledgeable. Thanks for saving the day Kevin!
k n
k n
This is a very professional store. They are very knowledgeable of the products they carry. We have bought 2 chainsaws and a pole tree trimmer there. We also get all our chains there, and sharpened there as well.
Kyle Swanson
Kyle Swanson
Had a great experience with these guys. Sent in my favorite saw to have it Bakerized. Reasonable pricing, impressive performance, and free shipping was a nice bonus. Adam kept me in the loop every step of the way, even sent me pictures and updates of the progress. Unfortunately, the shipping company messed up. But even then, Adam made it right. I highly recommend this company.
D. Ryan Shaw
D. Ryan Shaw
Amazing storefront and awesome service! I live over 400km away and pass multiple chainsaw dealerships to deal with Timberland Supply. I've never had a problem that they didn't go above and beyond to honour warranty claims or promptly send parts via mail. A great source of information and service.
Berts Garage
Berts Garage
Always excellent and friendly service. My company (Tree Ninja) has bought a ton of chainsaws and arborist equipment from these guys and I have been super happy with everything.
Réal Boudreau
Réal Boudreau
I have purchased a saw and a weed whacker from the folks at Timberland Supply over the years and lots of pre-mixed fuel and parts for both the saw and weed whacker.They have always treated me like gold, very friendly and extremely knowledgeable.I highly recommend going there for all you saw or gas powered tool needs.
Tony
Tony
Great service, they had the saw I was looking for. Great service and friendly people!!!
Bart Kessels
Bart Kessels
I appreciated being able to try out the Stihl backpack blower (BR 600) prior to use which would have warranted 5 Stars. Unfortunately, because I was at the...
Gord G.
Gord G.
Good friendly service and advice.Kevin was all set up for demonstration with backpack blower and worked well.
Diane Dale Martin
Diane Dale Martin
I was looking for a portable snow blower with plenty of wind speed. The customer service fellow I worked with was knowledgeable and very attentive. With his help I was able to select the ideal Stihl blower to suit my needs. It wasn't the one that I had in mind when I went in. It was more powerful and less expensive than my original choice. Thanks Timberland.
Larry Grant
Larry Grant
Good stuff. Stihl is always pretty good though....
Carl Lewis
Carl Lewis
Great service an staff was very helpful on slecting the chainsaw I need for m Alaskan mill
Kenneth G Burke
Kenneth G Burke
I bought a Stihl backpack blower from Timberland Supply. Staff were very helpful and supplied me with all the information I need for my blower as well as a quick demo of the controls and how the machine works.
Darrell Black
Darrell Black
EXTREMELY KNOWLEDGEABLE, NICE, THOROUGH, ATTENTIVE . We had no clue about chainsaws and they took a lot of time to educate us even after the purchase. They were also very polite and seemed very hard working and we're actually seemed happy to help us! Thanks very much for not making us feel intimidated or stupid in answering our every concern. I would recommend this shop to all friends , family and public!!! Well done Timberland Supply Inc.!!
Clare Ormerod
Clare Ormerod
They are always courteous and helpful and fast! I have been in a few times now to get part for our chainsaw or have chains sharpened. the service is fast and reliable and at a very good price. I will continue to do business with them.
Tara Donald Golby
Tara Donald Golby
Excellent customer service and products that start every time.
Clayton Tiedemann
Clayton Tiedemann
Scrambling to find parts in rural areas is a serious head ache to say the least. I called to just to see if they would be open if I took the long drive into the city to come and place a order. They were nothing but helpful in finding what I was looking for and even offered to package it all up and send it to me! I will be doing more business here for sure!!!
Raine Dekinder
Raine Dekinder
Manager Grant and his staff are all super helpful and excellent to deal with every time I go in to buy equipment or supplies. Excellent customer service and pricing.
Shelley Cox
Shelley Cox
Had an enjoyable time purchasing a Briggs and Straton 3000 watt inverter at à price lower than comparable units. Also bought a snow plow blade that was built for my Husqvarna lawn tractor and also tire chains. These guys bend over backwards assisting their customers. I would involve my business in them.
Dewayne Wright
Dewayne Wright
Good service. Very friendly. Also carry wetterlings axes and silky saws. Gotta love it!!
Michael Matchem
Michael Matchem
Of course it is a #1 company. My son works there. Best mechanic there is. Call and ask for Adam.
Janet Garden-Baker
Janet Garden-Baker
What a great company! Knowledgable staff and tons of product. Be prepared to wait a bit because when I went we were lined up outside the goor
Dan Cavani
Dan Cavani
A very specialized, small store selling a variety of chainsaws, axes, snow blowers, and other specific kinds of hardware. There is also a very busy service...
Paula K.
Paula K.

In Stock Guarantee

In Stock Guarantee
  • We have one of the largest inventories of STIHL and Husqvarna products in western Canada. Unfortunately, the COVID-19 pandemic has severely limited these suppliers’ ability to fulfill orders in a timely manner. As a result, we have increased our on-hand inventory as much as space will allow to do our best to ensure that the products that you need are available when you need them.


Guarantee on Repairs

Guarantee on Repairs

Timberland Supply proudly guarantees the quality and performance of all our repairs. We guarantee that for a period of 30 days after the completion of the repair, your equipment will operate as it should. If it doesn’t then simply return it to Timberland and if any of the parts that we used to repair your equipment have failed due to defects in materials and/or workmanship within that 30 day period, Timberland will replace or repair those parts at our discretion – free!    Timberland does not warranty products damaged through wear and tear, misuse, improper/bad fuel or neglect.


Lifetime Limited Engine Warranty

Lifetime Engine Warranty

Timberland Supply’s Lifetime Limited Engine Warranty is available for all new gas-powered equipment that we sell for residential and home-owner use. For as long as you own the equipment, named components of the engine will be covered. This coverage is over and above your manufacturer’s warranty.

Simply follow the factory operating guidelines and Timberland’s service and maintenance recommendations to keep your equipment in top running condition and your warranty valid.

AVAILABILITY

Available for purchase on all new gas-powered equipment bought from Timberland Supply Inc., for residential and homeowner use.

DURATION
Warranty is valid from equipment sale date during the customer’s lifetime or until the customer no longer owns the equipment.

COVERAGE
This is an inclusionary limited engine warranty which means only named components are covered. The warranty is limited to these listed parts:

Cylinder block, cylinder head(s), rotor housings and their internal parts, intake manifold, exhaust manifold(s), timing gears, timing chain(s) or belt(s), timing chain or belt tensioner(s) and timing chain or belt cover, valve cover(s), flywheel , ring gear, harmonic balancer, engine oil pump, vacuum pump, water pump, oil pan, engine mounts, and EGR valve.

Deductible:
There is $0 deductible for each covered repair.

NON-COVERED CONDITIONS:
The limited warranty does not apply to:

*Regular maintenance, tune-ups and general repairs.

*Equipment used for commercial, business or government purposes.

*Any damage or loss due to water, rust or contamination.

*Any expense incurred in connection with repairs performed without receipt of prior authorization from Timberland Supply Inc.

*Any failure of any seals and/or gaskets and the resulting failure caused.

*Any mechanical failure caused by sludge buildup, contaminants, foreign objects, improper amount or type of fluids including fuel, lubricants, coolants, or refrigerants, or lack of required maintenance.

*Any damage resulting from continued operation or caused by owner’s failure to take reasonable precautions to prevent further damage to the equipment when an apparent problem exists.

*Any resulting or subsequent damage to or from a non-covered part.

*The equipment if it has been modified or if it has any alterations to the powertrain or the exhaust system not approved by the manufacturer of the equipment.

*Any loss or expense due to failures caused by overheating.

OWNER’S REPONSIBILTIES

If the owner fails to maintain the equipment according to the requirements below, coverage under this Limited Warranty will be restricted or denied.

REQUIRED MAINTENANCE – It is the owner’s responsibility to maintain and service the equipment according to the service and maintenance schedule published by the manufacturer or as recommended by Timberland Supply Inc. This includes proper seasonal maintenance and a full service of the equipment performed by Timberland Supply Inc., at least once every two years. Owner must perform all scheduled maintenance as detailed by Timberland for this Limited Warranty to remain in effect. If owner fails to maintain the equipment according to the service and maintenance schedule published by Timberland and owner’s failure to maintain the equipment is a cause of the mechanical failure, the claim will be restricted or denied.

REQUIRED RECORD KEEPING – Owner should keep repair orders and maintenance receipts issued by Timberland. Each repair order should show the date of repair, the date, and a detailed listing of the services performed and parts replaced.

SELF-SERVICE AND MAINTENANCE – If owner performs their own maintenance services, owner must retain proof-of-purchase receipts. The receipts must clearly show the date the service was performed and the parts/lubricants replaced.

CONTINUED OPERATION – When a known problem exists with the equipment, it is the owner’s responsibility and owner must take all reasonable steps and use all reasonable means to protect the equipment from further damage resulting from continued operation.


Knowledgeable Staff

Our mechanics are highly trained and have years of experience working in the power equipment industry.  There aren’t too many problems that they haven’t seen, and that means that your equipment will be repaired faster, saving you time and money. 

Also, at Timberland all our sales staff are non-commissioned. You can shop at our store with complete confidence knowing that the recommendations that we offer, are based strictly on providing you with the best products and solutions to meet your particular needs and wants.