There’s nothing worse than buying a new chainsaw, trimmer, lawnmower, or other piece of outdoor power equipment and having it break after one or two uses due to a manufacturer’s defect. While this is rare, especially from a top-quality manufacturer like Husqvarna, it does happen on occasion.
The good news is that in many cases, costs to repair the equipment will be covered under a warranty from Husqvarna. As a Husqvarna authorized service center, Timberland Supply can complete these repairs for you at no charge, even for products purchased at other retailers like Canadian Tire, Home Depot, or Lowes.
That means that you can get the benefit of working with our highly trained and experienced technicians, experience our top-rated customer service, and get your repairs completed in a timely manner–all without paying a dime. Here’s how to go about using Timberland Supply for Husqvarna warranty repair service.
Repairing Products Covered by Husqvarna Warranty
According to Husqvarna’s warranty policy, they cover “defects in material or workmanship under normal use during the Warranty Period.” During this period (which may vary in length with the type of product), Husqvarna “will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.”
The key phrase in the previous statement is “under normal use and maintenance”. If you haven’t performed recommended routine preventative maintenance on the equipment, or if you are using the wrong type of fuel (for example, using 4-stroke engine fuel in a 2-stroke engine), chances are repairs to damage caused by these issues won’t be covered.
In addition, if you were using the equipment in a way other than intended–for example, trying to cut materials other than wood with a regular chainsaw–repairs to damage caused by that improper use also wouldn’t be covered.
This is why it is so important to take good care of your equipment and educate yourself about proper maintenance and use of the equipment. People are often upset to find out that a repair they believe should be covered by a warranty actually isn’t, due to the fact that they were using the equipment improperly.
Obtaining Husqvarna Warranty Service
If you encounter a problem with Husqvarna equipment that you believe might be covered by the manufacturer’s warranty, stop using the product immediately. Bring it in to Timberland Supply as a complete set (i.e., everything that was included with the equipment when you purchased it). That’s because depending on the issue it may be necessary to replace the equipment rather than repair it, in which case we’ll need to return the product to Husqvarna.
Per Husqvarna, the product must be “accompanied by reliable proof of purchase, including a filled-in warranty card, invoice, or receipt showing the date of purchase, model number, serial number, and the dealer’s name and address.” Without this information, we can’t process the warranty repair claim, and you’ll have to pay for the repairs out of your own pocket. If you registered the product online with Husqvarna, you can get all of this information online; otherwise you’ll need to get it from either the retailer you purchased it from or your own records.
If the store where you purchased the product did not complete the warranty registration (which is what happens most of the time), we have a $15 charge to register your product. This allows you to get all the warranty you are entitled to. It takes us about 10-15 minutes to go through the process, which is usually completed by our techs after you drop the unit off.
Once we have your product and accompanying paperwork, we’ll determine if the issue is something that the warranty will cover. We charge an estimate fee of $43.75 when equipment is brought to us for estimate and or repair; however, if the issue is something that is covered by warranty, we will refund the estimate fee. In that case, we’ll either repair it for free or replace the equipment at no charge.
If we determine the repair is not something that would be covered under warranty, unfortunately we’ll have to charge you for the repair. However, we’ll contact you first to make sure you want to proceed with the repair even if you have to pay for it yourself.
Overall, the process for completing a Husqvarna warranty repair is fairly straightforward. The main things to remember are to always register your products with Husqvarna no matter where you purchased them so that you can easily obtain proof of purchase in the future, and also to take good care of your equipment and complete all routine preventative maintenance recommended by Husqvarna.