Was having some issues with my chainsaw, the service techs at Timberland were patient and did a great job explaining what was wrong, and caused the issues. 15 minutes later I had a much better understanding of my chainsaw and had the replacement parts in hand.
Eddie and the rest of the staff were very helpful and friendly in assisting us in purchasing a Stihl HS45 hedge trimmer. These guys know there stuff!
Been a long time since I was in there. Redesigned store and new faces, but friendly and helpful.
Had a great experience shopping at Timberland Supply, picked up 2 chainsaws and the salesman was very helpful in picking the right saw. I'd recommend them to anyone.
Excellent service, knowledgeable staff, COVID-19 compliant
I have been coming here for about five years and today Grant exceeded my expectations. Just wanted to thank him and Paul for making this an easy transaction.
Great guys to deal with. And top notch customer service 💪. The only guys I deal with
A great store very helpful both personal and corporate a great sales team thanks.
The only real saw shop in the Edmonton area. These guys know what they're doing.
I called ahead and asked about some parts for my Husqvarna snow blower. The partsman was very knowledgeable and helpful. Because it was a Saturday and later in the day, they were closing soon but the partsman offered to stay later if I couldn't get there in time. Old school service! Totally recommend.
Great service and products! Thanks for helping a tree-ring scientist out!
I appreciate the quality of the products and the service I've experienced. I Would definitely recommend them.
Took my old blower in for fuel related repairs. Was called a few days later and told it was an ignition module problem. No spark. I had to explain to them...
Always receive excellent service whenever we stop in! Extremely knowledge and friendly staff!
Recently purchased an SH86 leaf / snow blower and am very impressed with the product. Grant & Dan were very knowledgeable and set me up well. Highly recommend.
Looked at the Stihl rototiller, did my research, left a voice message as I had questions, Bob called me back and did answer them. The next day I went and he showed me the difference between the two types of pull starts. I made my decision and bought it. The service was great as he explained and showed me everything about the tiller. Even made sure I had no problems starting it. It may have taken an hour, but it was well worth it. Awesome staff and very friendly
These guys are the only place I go for my equipment. They are very knowledgeable and always a pleasure to deal with.
Bought 2 Husqvarna automowers here. Best price and good service. Shipped to my door in BC no fuss.
I went in here to purchase a chainsaw for my boyfriend for his birthday. The guy who helped me was very nice and knowledgeable. The store was very easy to access and the products were laid out nicely. My boyfriend loved his gift and he will be going back there to get a run down on how to use it properly. Would highly recommend this place!
Purpose of visit was the purchase of a pressure washer. Sales associate was attentive, knowledgeable and personable, providing a quick, enjoyable experience. The store atmosphere was welcoming, with floor displays well layed out for ease of movement - overall a great experience.
I had just purchased a trimmer from Timberland and after trying it for the first time things went wrong.I returned the unit to Timberland and explained what had happened with the head. A sales rep tried to remove the head but no luck. I left the trimmer with him as he said that a service teck will take a closer look at it and get back to me. I received a call back explaining that I replaced the head back incorrectly and that the manufacture would not cover it under warrantee. I would have to cover the cost of repair for a unit that i had used for 1 minute.. I spoke with the manager and to my surprise and happiness he said that they would cover the cost of repair and offered a better solution.Just when you think customer service is dead ,a company that believes in customer satification and building relationships rises to the challenge. Again thank you for turning a bad day turn to a great day.You have earned this customers 5 star ratingDean
The service and overall store experience has always been excellent. I have over the years purchased numerous Stihl products and have always been satisfied with their operation and reliability. The staff are friendly, efficient and highly knowledgeable. Keep up the good work.
Great selection of professional and high quality products! Friendly and very helpful staff! Always have products, parts, and machines in stock! Great store!
Great Service ! I decided to get my husband a backpack blower and headed to Timberland. I received great service , advice on fuel requirements and very pleased that they offered a demonstration on how to operate it. We will definitely be back 🙂
This is such a great place to find your Stihl products and for service. I enjoy going to check out what is new and I am always greeted when I come through the door. I have bought products here and have had work done on my Backpack Blower (BR 600). I was very happy with the results, the price and the time it took the staff to work on our unit. The staff are very knowledgeable, efficient and take the time to explain. I continue to use Timberland Supply and would highly recommend this company to anyone looking for quality products and excellent customer service (during and after your purchase).
While working away in Hinton AB, my husband broke 2 of his chainsaws. Somehow we needed to get him a new saw ASAP. I called Timberland Supply Inc (from Victoria BC ) and I was blown away by the customer service (hence this review). I was impressed that they actually had the 390 in stock and that they were able to install the full wrap handle right then and there. Kevin was able to help me order a new saw over the phone and made sure it would be delivered to my husbands hotel the following day - OVERNIGHT DELIVERY! Kevin was very efficient, kind and knowledgeable. Thanks for saving the day Kevin!
This is a very professional store. They are very knowledgeable of the products they carry. We have bought 2 chainsaws and a pole tree trimmer there. We also get all our chains there, and sharpened there as well.
D. Ryan S.
Had a great experience with these guys. Sent in my favorite saw to have it Bakerized. Reasonable pricing, impressive performance, and free shipping was a nice bonus. Adam kept me in the loop every step of the way, even sent me pictures and updates of the progress. Unfortunately, the shipping company messed up. But even then, Adam made it right. I highly recommend this company.
Amazing storefront and awesome service! I live over 400km away and pass multiple chainsaw dealerships to deal with Timberland Supply. I've never had a problem that they didn't go above and beyond to honour warranty claims or promptly send parts via mail. A great source of information and service.
Always excellent and friendly service. My company (Tree Ninja) has bought a ton of chainsaws and arborist equipment from these guys and I have been super happy with everything.
I have purchased a saw and a weed whacker from the folks at Timberland Supply over the years and lots of pre-mixed fuel and parts for both the saw and weed whacker.They have always treated me like gold, very friendly and extremely knowledgeable.I highly recommend going there for all you saw or gas powered tool needs.
Ordered a muffler for my Husqvarna leaf blower and they said it was available in Edmonton and would be in 3 days. As it turned out it took17 days and it came in from Brampton, Husqvarna’s warehouse. I asked for their 10 percent discount as their guarantee states if parts are available in western canada and they don’ t deliver you will get10 percent off. After some persistence I got my discount. I placed my order with them based on what they originally told me.
Great service, they had the saw I was looking for. Great service and friendly people!!!
Great equipment and the staff always make us feel like we're at home
I appreciated being able to try out the Stihl backpack blower (BR 600) prior to use which would have warranted 5 Stars. Unfortunately, because I was at the...
Diane Dale M.
Good friendly service and advice.Kevin was all set up for demonstration with backpack blower and worked well.
I was looking for a portable snow blower with plenty of wind speed. The customer service fellow I worked with was knowledgeable and very attentive. With his help I was able to select the ideal Stihl blower to suit my needs. It wasn't the one that I had in mind when I went in. It was more powerful and less expensive than my original choice. Thanks Timberland.
Good stuff. Stihl is always pretty good though....
Kenneth G B.
Great service an staff was very helpful on slecting the chainsaw I need for m Alaskan mill
I bought a Stihl backpack blower from Timberland Supply. Staff were very helpful and supplied me with all the information I need for my blower as well as a quick demo of the controls and how the machine works.
EXTREMELY KNOWLEDGEABLE, NICE, THOROUGH, ATTENTIVE . We had no clue about chainsaws and they took a lot of time to educate us even after the purchase. They were also very polite and seemed very hard working and we're actually seemed happy to help us! Thanks very much for not making us feel intimidated or stupid in answering our every concern. I would recommend this shop to all friends , family and public!!! Well done Timberland Supply Inc.!!
Tara Donald G.
They are always courteous and helpful and fast! I have been in a few times now to get part for our chainsaw or have chains sharpened. the service is fast and reliable and at a very good price. I will continue to do business with them.
Excellent customer service and products that start every time.
Scrambling to find parts in rural areas is a serious head ache to say the least. I called to just to see if they would be open if I took the long drive into the city to come and place a order. They were nothing but helpful in finding what I was looking for and even offered to package it all up and send it to me! I will be doing more business here for sure!!!
Manager Grant and his staff are all super helpful and excellent to deal with every time I go in to buy equipment or supplies. Excellent customer service and pricing.
Had an enjoyable time purchasing a Briggs and Straton 3000 watt inverter at à price lower than comparable units. Also bought a snow plow blade that was built for my Husqvarna lawn tractor and also tire chains. These guys bend over backwards assisting their customers. I would involve my business in them.
Good service. Very friendly. Also carry wetterlings axes and silky saws. Gotta love it!!
Of course it is a #1 company. My son works there. Best mechanic there is. Call and ask for Adam.
What a great company! Knowledgable staff and tons of product. Be prepared to wait a bit because when I went we were lined up outside the goor
A very specialized, small store selling a variety of chainsaws, axes, snow blowers, and other specific kinds of hardware. There is also a very busy service...