I used Timberland for a good deal of custom chainsaw work across 5 stihl chainsaws ranging from an 020 to an 880. Adam Baker was my point of contact, and among other things I paid for the “bakerize” process named after him. He was super communicative and helpful, and his attention to detail with my requests was on point. After getting the saws back and running them in the field daily for several months, I am quite a satisfied customer. The saws both look and perform several times as well as they ever did before. I haven’t ever paid for custom saw work using another vendor before, but I don’t ever intend to now. Thanks!!!
From the returned phone call to completion of the sale things were smooth and easy. These guys know their business. Can’t wait to see the new chainsaw in action better yet the results !
Had a problem with chainsaw - chain was jamming. Technician found slignt damage to chain and bar. He cleaned up bar and changed out chain in short order and had chainsaw working fine. Appreciated that he did it while I was there - saved me a trip and I needed chainsaw for some work. Excellent service.
Awesome place.Really great help finding what I needed.Went in with my 3yr old daughter. She looked at me ad said dad when I'm big I want a pink chainsaw. Told her sorry I don't think they have pink chainsaws.As we were getting back into the truck one of the employees came out and gave here a little toy husqvarna saw. It was the best surprise of her day. And I will definitely return for repeat business.
Service and sales people were awesome thanks for everything.
Gotta tell ya, there is nothing like good ol friendly knowledgeable service.The crew at Timberland are all that and more. They helped this Stihl rookie select the correct accessories and passed on some excellent maintenance advice THANK YOU
Thanks Jared, you Helped me out That's Customer Service I can appreciate. Well done .
K. B (.
Personally 25 years ago the Hyskavarna I choose was great...thanks
A fantastic experience. I preordered a fully Bakerized MS500i and the back and forth interaction I had with Adam and Dan was excellent. They were very accommodating with my continual inquiries. Grant had the saw waiting for me when I picked it up and took the time to chat about all things masculine (saws, axes, gear, etc.).My only hang up was how long it took to get the saw, however this was completely out of their control as it took along time for the saw to come to Canada. Once they got the saw the modifications were prioritized and swift.I was very impressed with the entire experience and would highly recommend Timberland Supply.
Very helpful and knowledgeable staff! The staff went above and beyond by staying after normal operating hours to ensure I got the Stihl product I was after. Super happy with the customer service I recieved!! They also have an impressive Stihl inventory and show room!
Friendly, knowledgeable staff. This must be where beaver go to get their teeth sharpened.
Helpfull and very informative, so far just bought a quick cut saw, have heard service and repair are also good !!
Thanks Jared for exceptional service. Very knowledgeable and friendly. Brought in my chainsaw for a few accessories and was surprised with the remarkable attention and service I received.
Knowledgeable staff. Very good place to buy your equipment.
Was having some issues with my chainsaw, the service techs at Timberland were patient and did a great job explaining what was wrong, and caused the issues. 15 minutes later I had a much better understanding of my chainsaw and had the replacement parts in hand.
Eddie and the rest of the staff were very helpful and friendly in assisting us in purchasing a Stihl HS45 hedge trimmer. These guys know there stuff!
Been a long time since I was in there. Redesigned store and new faces, but friendly and helpful.
Had a great experience shopping at Timberland Supply, picked up 2 chainsaws and the salesman was very helpful in picking the right saw. I'd recommend them to anyone.
Excellent service, knowledgeable staff, COVID-19 compliant
I have been coming here for about five years and today Grant exceeded my expectations. Just wanted to thank him and Paul for making this an easy transaction.
Great guys to deal with. And top notch customer service 💪. The only guys I deal with
A great store very helpful both personal and corporate a great sales team thanks.
The only real saw shop in the Edmonton area. These guys know what they're doing.
I called ahead and asked about some parts for my Husqvarna snow blower. The partsman was very knowledgeable and helpful.Because it was a Saturday and later in the day, they were closing soon but the partsman offered to stay later if I couldn't get there in time. Old school service! Totally recommend.
Great service and products! Thanks for helping a tree-ring scientist out!
I appreciate the quality of the products and the service I've experienced. I Would definitely recommend them.
Took my old blower in for fuel related repairs. Was called a few days later and told it was an ignition module problem. No spark. I had to explain to them...
Always receive excellent service whenever we stop in! Extremely knowledge and friendly staff!
Recently purchased an SH86 leaf / snow blower and am very impressed with the product. Grant & Dan were very knowledgeable and set me up well. Highly recommend.
Looked at the Stihl rototiller, did my research, left a voice message as I had questions, Bob called me back and did answer them. The next day I went and he showed me the difference between the two types of pull starts. I made my decision and bought it. The service was great as he explained and showed me everything about the tiller. Even made sure I had no problems starting it. It may have taken an hour, but it was well worth it. Awesome staff and very friendly
These guys are the only place I go for my equipment. They are very knowledgeable and always a pleasure to deal with.
Bought 2 Husqvarna automowers here. Best price and good service. Shipped to my door in BC no fuss.
I went in here to purchase a chainsaw for my boyfriend for his birthday. The guy who helped me was very nice and knowledgeable. The store was very easy to access and the products were laid out nicely. My boyfriend loved his gift and he will be going back there to get a run down on how to use it properly. Would highly recommend this place!
Purpose of visit was the purchase of a pressure washer. Sales associate was attentive, knowledgeable and personable, providing a quick, enjoyable experience. The store atmosphere was welcoming, with floor displays well layed out for ease of movement - overall a great experience.
I had just purchased a trimmer from Timberland and after trying it for the first time things went wrong.I returned the unit to Timberland and explained what had happened with the head. A sales rep tried to remove the head but no luck. I left the trimmer with him as he said that a service teck will take a closer look at it and get back to me. I received a call back explaining that I replaced the head back incorrectly and that the manufacture would not cover it under warrantee. I would have to cover the cost of repair for a unit that i had used for 1 minute.. I spoke with the manager and to my surprise and happiness he said that they would cover the cost of repair and offered a better solution.Just when you think customer service is dead ,a company that believes in customer satification and building relationships rises to the challenge.Again thank you for turning a bad day turn to a great day.You have earned this customers 5 star ratingDean
The service and overall store experience has always been excellent. I have over the years purchased numerous Stihl products and have always been satisfied with their operation and reliability. The staff are friendly, efficient and highly knowledgeable. Keep up the good work.
Great selection of professional and high quality products! Friendly and very helpful staff! Always have products, parts, and machines in stock! Great store!
Great Service ! I decided to get my husband a backpack blower and headed to Timberland. I received great service , advice on fuel requirements and very pleased that they offered a demonstration on how to operate it. We will definitely be back 🙂
This is such a great place to find your Stihl products and for service. I enjoy going to check out what is new and I am always greeted when I come through the door. I have bought products here and have had work done on my Backpack Blower (BR 600). I was very happy with the results, the price and the time it took the staff to work on our unit. The staff are very knowledgeable, efficient and take the time to explain. I continue to use Timberland Supply and would highly recommend this company to anyone looking for quality products and excellent customer service (during and after your purchase).
While working away in Hinton AB, my husband broke 2 of his chainsaws. Somehow we needed to get him a new saw ASAP. I called Timberland Supply Inc (from Victoria BC ) and I was blown away by the customer service (hence this review). I was impressed that they actually had the 390 in stock and that they were able to install the full wrap handle right then and there. Kevin was able to help me order a new saw over the phone and made sure it would be delivered to my husbands hotel the following day - OVERNIGHT DELIVERY! Kevin was very efficient, kind and knowledgeable. Thanks for saving the day Kevin!
This is a very professional store. They are very knowledgeable of the products they carry. We have bought 2 chainsaws and a pole tree trimmer there. We also get all our chains there, and sharpened there as well.
D. Ryan S.
Had a great experience with these guys. Sent in my favorite saw to have it Bakerized. Reasonable pricing, impressive performance, and free shipping was a nice bonus. Adam kept me in the loop every step of the way, even sent me pictures and updates of the progress. Unfortunately, the shipping company messed up. But even then, Adam made it right. I highly recommend this company.
Berts “Speakeasy” G.
Amazing storefront and awesome service! I live over 400km away and pass multiple chainsaw dealerships to deal with Timberland Supply. I've never had a problem that they didn't go above and beyond to honour warranty claims or promptly send parts via mail. A great source of information and service.
Always excellent and friendly service. My company (Tree Ninja) has bought a ton of chainsaws and arborist equipment from these guys and I have been super happy with everything.
I have purchased a saw and a weed whacker from the folks at Timberland Supply over the years and lots of pre-mixed fuel and parts for both the saw and weed whacker.They have always treated me like gold, very friendly and extremely knowledgeable.I highly recommend going there for all you saw or gas powered tool needs.
Ordered a muffler for my Husqvarna leaf blower and they said it was available in Edmonton and would be in 3 days. As it turned out it took17 days and it came in from Brampton, Husqvarna’s warehouse. I asked for their 10 percent discount as their guarantee states if parts are available in western canada and they don’ t deliver you will get10 percent off. After some persistence I got my discount. I placed my order with them based on what they originally told me.
Great service, they had the saw I was looking for. Great service and friendly people!!!
Great equipment and the staff always make us feel like we're at home
Excellent knowledge and customer service. Highly recommend!!!
Dropped my mower off because it wouldn’t start, they said 1-2 weeks because busy, ok, then they fixed it by the next day because it was a simple problem, so that was easy, 5star all the way. Also they have a really cool collection of old chainsaws.
I always find them to be very polite and knowledgeable.
Originally reviewed 13-Jan, 2018 with 3 Stars:It was nice being able to try the Stihl BR600 blower prior to purchase. The sales person, Bob was very helpful. The only thing that keeps me from giving them 4 or 5 stars was that he had agreed to include something with the purchase of the blower. Then, as he was writing up the purchase at the till, he said that the item was $3.00 more than the $15.00 he thought it cost and had to charge me $9.95 over what we had agreed on! I'm not sure if it's really ethical to change the price as you write up the deal. Please tell me BEFORE I'm committed! How would he have felt if a customer spent time negotiating a price, agreeing to it and then as he filled in the paperwork at the till, the customer saying, "Sorry, I've changed my mind, so cancel the order." If you're not certain of the price, don't agree to include it in the purchase before you check and even if there is a difference, offer to take what you thought WAS the price off and charge us the difference. As it was, it left us feeling a bit "off" about the purchase as we drove away. Sorry Bob, but you turned what could have been a 5 Star experience into "Maybe I should have shopped around to find someone that sells for what they shake hands on."Edit19-Feb: Regretfully, rating dropped to 1 Star from my original 3 Stars.After waiting for several weeks for the promised Gift Certificates below, I made numerous attempts, respectfully waiting a week between each , to contact Dan Cavani and left messages to see if the GCs had been sent out as promised below so that I could up-date this review to reflect that the owner did his best to change my initial purchase impression. I was looking forward to changing my review to be more positive.Unfortunately, as of today, I have received no call-back from any of my calls nor any indication that the GCs are on the way. This is too similar to what happened with Bob with now what appears to be unrealized agreements from this vendor. It was even more disappointing coming from the owner. I'm hoping that his offer was not simply a way of minimizing what I said in my review with the thought that others might think he offered something when he had little intention to do anything at all. Mr. Cavani, I welcome your response to this edited post and I am willing to re-edit with hopefully a more positive note once I hear from you. I am reluctant to post a negative review to a smaller local business which I would like to support.As a side note, the attachment that was promised to be included with the purchase for which I paid $9.95, could have been purchased for less than $10 from a dealer in St. Albert! I would have used the GC to purchase Stihl oil which had I bought with the blower, would have extended the warranty by one year. The necessity of doing this at time of purchase should have been made more clear. And yes, I was fully aware of the environmental fee and was prepared to pay same.Edit 23-Feb-18Received re-issued GC in the mail yesterday, but no sign of the original GC.Re the Stihl oil, I confirmed with Bob that using my existing supply of Opti-2 would be okay for the BR 600. After speaking with a couple of other dealers that reported some failures with the Stihl 4-Mix engine specifically using Opti-2, I became uncomfortable with my decision to decline purchase of the Stihl oil which I subsequently was informed had to be purchased at the same time to qualify for extended warranty. More preliminary research on my part would have changed my decision.I haven’t used the BR 600 much, but am happy with the performance of same.Rating changed to reflect current outcome. As Timberland Supply seems to have primarily positive reviews from most other clients, I’m hoping to feel welcomed in subsequent visits to the store.
I appreciated being able to try out the Stihl backpack blower (BR 600) prior to use which would have warranted 5 Stars. Unfortunately, because I was at the...
I have been dealing with Timberland for years, both professionally and personally. From weed wackers, snowblowers, blowers, lawnmowers and on and on. I have also brought equipment in for regular service, adjustments etc. They have never once failed to impress, they are polite, quick, efficient professional. The product lines they carry are some of the best out their and new renovation has made experience even better. Nothing but praise. Richard Harris, commercial building maintenance
Very helpful staff. Very nice to us . They even showed me how to start the equipment that we purchased that day . You don't get service like that at a box store. I will be back for my other yard needs . Thanks.
The staff was knowledgeable, and able to answer questions about the product lines, and the differences between models in the same line. Helpful and friendly, shopping here was a seemless experience.
Diane Dale M.
Good friendly service and advice.Kevin was all set up for demonstration with backpack blower and worked well.
Friendly, knowledgeable staff, helped me pick the best bang for buck leaf blower for snow removal, and recommended a $15 nozzle for better performance. Liked it so much I bought my friend the same attachment.
Great Service! They really know their product and how it can best be used in your situation. Not everyone needs the best, most expensive item out there and they recognize that - they sell you what is BEST for your needs!
I was looking for a portable snow blower with plenty of wind speed. The customer service fellow I worked with was knowledgeable and very attentive. With his help I was able to select the ideal Stihl blower to suit my needs. It wasn't the one that I had in mind when I went in. It was more powerful and less expensive than my original choice. Thanks Timberland.
Excellent company to deal with. I have had repairs done on my chain saw and have also bought a new saw and 2 weed wackers .Its nice to deal with a company that knows its products and can diret the customer to the best fit for them
Only been there for B&S engine parts, but I will be back. Everybody in the store was busy, but took all the time required for customer satisfaction, and seemed genuinely friendly.
I bought a snow blower for my skid steer from Kevin and so far it’s been great ... they are very friendly and helpful... I actually asked Kevin if he was the owner because he seems to care about the customer and the business as if it was his own... as a buisness owner my self I appreciate great employees like Kevin they are very hard to come by hats off thanks
Good stuff. Stihl is always pretty good though....
Brought in a 15 year old Husqvarna 61 chainsaw for a complete service. When I went to pick it up I asked to test it and new problem issues were found that were overlooked on the original service. They took it back in and repaired those issues and went well above and beyond to make sure I was satisfied. They replaced the missing parts and also replaced extra cosmetic parts at no extra cost so it looked like brand new. Well done and much appreciated Timberland Supply!!!
Kenneth G B.
Great service an staff was very helpful on slecting the chainsaw I need for m Alaskan mill
I bought a Stihl backpack blower from Timberland Supply. Staff were very helpful and supplied me with all the information I need for my blower as well as a quick demo of the controls and how the machine works.
EXTREMELY KNOWLEDGEABLE, NICE, THOROUGH, ATTENTIVE . We had no clue about chainsaws and they took a lot of time to educate us even after the purchase. They were also very polite and seemed very hard working and we're actually seemed happy to help us! Thanks very much for not making us feel intimidated or stupid in answering our every concern. I would recommend this shop to all friends , family and public!!! Well done Timberland Supply Inc.!!
Tara Donald G.
They are always courteous and helpful and fast! I have been in a few times now to get part for our chainsaw or have chains sharpened. the service is fast and reliable and at a very good price. I will continue to do business with them.
Excellent customer service and products that start every time.
Scrambling to find parts in rural areas is a serious head ache to say the least. I called to just to see if they would be open if I took the long drive into the city to come and place a order. They were nothing but helpful in finding what I was looking for and even offered to package it all up and send it to me! I will be doing more business here for sure!!!
Manager Grant and his staff are all super helpful and excellent to deal with every time I go in to buy equipment or supplies. Excellent customer service and pricing.
Had an enjoyable time purchasing a Briggs and Straton 3000 watt inverter at à price lower than comparable units. Also bought a snow plow blade that was built for my Husqvarna lawn tractor and also tire chains. These guys bend over backwards assisting their customers. I would involve my business in them.
Good service. Very friendly. Also carry wetterlings axes and silky saws. Gotta love it!!
Of course it is a #1 company. My son works there. Best mechanic there is. Call and ask for Adam.
What a great company! Knowledgable staff and tons of product. Be prepared to wait a bit because when I went we were lined up outside the goor
A very specialized, small store selling a variety of chainsaws, axes, snow blowers, and other specific kinds of hardware. There is also a very busy service...