Helpful and friendly! Had me in and out in no time for a new Stihl BR600 Backpack blower 🙂 DEFINITELY will be back again! (Even came with a half or so tank of gas that's stuffs expensive these days lol)
Twice now I have called and inquired about ordering a 572 xpg with full wrap bar and twice the employees have neglected to call me back as promised. This over the period of more than a week. Pretty unimpressed with your customer service at the moment. I don't think it is very hard to write down a note, look into a certain product and call a customer back.
I was looking for a small battery operated weed trimmer that used plastic arms. Walked in, was greeted immediately, told them what I was looking for and they had the exact thing I wanted. Excellent service, put the unit together and the item was on sale too!! 🥳🥳.
Great service! Had what I needed in stock and shipped same day.
I recently purchased a Bakerized 500i and it has been working amazing for us. I own a tree service company, have a bunch of chainsaws and this one has quickly become everyone's favorite saw. I had a number of questions before ordering the chainsaw and Dan was quick to respond to my emails with detailed information. My whole experience with purchasing and using this top notch chainsaw has been excellent.
Fantastic, friendly & knowledge staff. We will definitely be going back.
Best customer experience I've had in years. Guys that were there this morning were beyond excellent in both knowledge and attitude. I will need to acquire several more pieces of equipment in the near future for a country project and this outfit will get all my future business.
Recent back blower service. Excellent all around work, now I just need more snow.
Service department is an example of great customer service.Straight talk,knowledgeable staff,just what everyone wants.
So I have recently gotten into chainsaw’s as a hobby/firewood cutting. I brought a stihl 500I and a echo 2511t to the shop for porting. The place is awesome. Lots of top notch quality products in stock. I was promised my saws back in ten business days and had them in 8 days total. What they did to my saws for power gains is amazing. My 25 cc echo truly has twice the power and everything at a well wort it reasonable price point. Thanks guys.
I recently bought a bakerized 500i I'm a hardwood faller from Minnesota I have been running stihl and husqvarna modified saws for over 24 years.This is my 1st bakerized saw and after 1 week of use I have 1 word to describe it.WOW this saw is smooth and much more ponies than a stock saw.Great work and very good service,very satisfied customer,Thanks 5 stars all the way
I believe this to be one of the better places to buy stuff or to get a new chainsaw. The staff are all very knowledgeable and good to deal with. I’m for sure a repeat customer and have been very satisfied with this place.
Have never had the pleasure of working with the service department yet, but have been a customer of sales and parts departments of Timberland Supply multiple times. Always great service. Great expertise. Very much appreciated.
Went in to get OEM chainsaw chains. Bought 2 chainsaw chains. the salesman and the parts department offered to install one set onto my chainsaw for no extra cost. The guys were great. I’d recommend Timberline to everyone.
A big thanks to Dan, Adam, and the rest of the team at Timberland Supply. I recently bought a Bakerized 201 and from start to finish the process was smooth and professional and the saw absolutely rips
I used Timberland for a good deal of custom chainsaw work across 5 stihl chainsaws ranging from an 020 to an 880. Adam Baker was my point of contact, and among other things I paid for the “bakerize” process named after him. He was super communicative and helpful, and his attention to detail with my requests was on point. After getting the saws back and running them in the field daily for several months, I am quite a satisfied customer. The saws both look and perform several times as well as they ever did before. I haven’t ever paid for custom saw work using another vendor before, but I don’t ever intend to now. Thanks!!!
From the returned phone call to completion of the sale things were smooth and easy. These guys know their business. Can’t wait to see the new chainsaw in action better yet the results !
Had a problem with chainsaw - chain was jamming. Technician found slignt damage to chain and bar. He cleaned up bar and changed out chain in short order and had chainsaw working fine. Appreciated that he did it while I was there - saved me a trip and I needed chainsaw for some work. Excellent service.
Awesome place.Really great help finding what I needed.Went in with my 3yr old daughter. She looked at me ad said dad when I'm big I want a pink chainsaw. Told her sorry I don't think they have pink chainsaws.As we were getting back into the truck one of the employees came out and gave here a little toy husqvarna saw. It was the best surprise of her day. And I will definitely return for repeat business.
Service and sales people were awesome thanks for everything.
Gotta tell ya, there is nothing like good ol friendly knowledgeable service.The crew at Timberland are all that and more. They helped this Stihl rookie select the correct accessories and passed on some excellent maintenance advice THANK YOU
Thanks Jared, you Helped me out That's Customer Service I can appreciate. Well done .
Personally 25 years ago the Hyskavarna I choose was great...thanks
A fantastic experience. I preordered a fully Bakerized MS500i and the back and forth interaction I had with Adam and Dan was excellent. They were very accommodating with my continual inquiries. Grant had the saw waiting for me when I picked it up and took the time to chat about all things masculine (saws, axes, gear, etc.).My only hang up was how long it took to get the saw, however this was completely out of their control as it took along time for the saw to come to Canada. Once they got the saw the modifications were prioritized and swift.I was very impressed with the entire experience and would highly recommend Timberland Supply.
Very helpful and knowledgeable staff! The staff went above and beyond by staying after normal operating hours to ensure I got the Stihl product I was after. Super happy with the customer service I recieved!! They also have an impressive Stihl inventory and show room!
Friendly, knowledgeable staff. This must be where beaver go to get their teeth sharpened.
Helpfull and very informative, so far just bought a quick cut saw, have heard service and repair are also good !!
Thanks Jared for exceptional service. Very knowledgeable and friendly. Brought in my chainsaw for a few accessories and was surprised with the remarkable attention and service I received.
Knowledgeable staff. Very good place to buy your equipment.
Was having some issues with my chainsaw, the service techs at Timberland were patient and did a great job explaining what was wrong, and caused the issues. 15 minutes later I had a much better understanding of my chainsaw and had the replacement parts in hand.
Eddie and the rest of the staff were very helpful and friendly in assisting us in purchasing a Stihl HS45 hedge trimmer. These guys know there stuff!
Been a long time since I was in there. Redesigned store and new faces, but friendly and helpful.
Had a great experience shopping at Timberland Supply, picked up 2 chainsaws and the salesman was very helpful in picking the right saw. I'd recommend them to anyone.
Excellent service, knowledgeable staff, COVID-19 compliant
I have been coming here for about five years and today Grant exceeded my expectations. Just wanted to thank him and Paul for making this an easy transaction.
Great guys to deal with. And top notch customer service 💪. The only guys I deal with
A great store very helpful both personal and corporate a great sales team thanks.
I called ahead and asked about some parts for my Husqvarna snow blower. The partsman was very knowledgeable and helpful.Because it was a Saturday and later in the day, they were closing soon but the partsman offered to stay later if I couldn't get there in time. Old school service! Totally recommend.
Great service and products! Thanks for helping a tree-ring scientist out!
I appreciate the quality of the products and the service I've experienced. I Would definitely recommend them.
Took my old blower in for fuel related repairs. Was called a few days later and told it was an ignition module problem. No spark. I had to explain to them...
Always receive excellent service whenever we stop in! Extremely knowledge and friendly staff!
Recently purchased an SH86 leaf / snow blower and am very impressed with the product. Grant & Dan were very knowledgeable and set me up well. Highly recommend.
Looked at the Stihl rototiller, did my research, left a voice message as I had questions, Bob called me back and did answer them. The next day I went and he showed me the difference between the two types of pull starts. I made my decision and bought it. The service was great as he explained and showed me everything about the tiller. Even made sure I had no problems starting it. It may have taken an hour, but it was well worth it. Awesome staff and very friendly
Bought 2 Husqvarna automowers here. Best price and good service. Shipped to my door in BC no fuss.
I went in here to purchase a chainsaw for my boyfriend for his birthday. The guy who helped me was very nice and knowledgeable. The store was very easy to access and the products were laid out nicely. My boyfriend loved his gift and he will be going back there to get a run down on how to use it properly. Would highly recommend this place!
Purpose of visit was the purchase of a pressure washer. Sales associate was attentive, knowledgeable and personable, providing a quick, enjoyable experience. The store atmosphere was welcoming, with floor displays well layed out for ease of movement - overall a great experience.
I had just purchased a trimmer from Timberland and after trying it for the first time things went wrong.I returned the unit to Timberland and explained what had happened with the head. A sales rep tried to remove the head but no luck. I left the trimmer with him as he said that a service teck will take a closer look at it and get back to me. I received a call back explaining that I replaced the head back incorrectly and that the manufacture would not cover it under warrantee. I would have to cover the cost of repair for a unit that i had used for 1 minute.. I spoke with the manager and to my surprise and happiness he said that they would cover the cost of repair and offered a better solution.Just when you think customer service is dead ,a company that believes in customer satification and building relationships rises to the challenge.Again thank you for turning a bad day turn to a great day.You have earned this customers 5 star ratingDean
The service and overall store experience has always been excellent. I have over the years purchased numerous Stihl products and have always been satisfied with their operation and reliability. The staff are friendly, efficient and highly knowledgeable. Keep up the good work.
Great selection of professional and high quality products! Friendly and very helpful staff! Always have products, parts, and machines in stock! Great store!
Great Service ! I decided to get my husband a backpack blower and headed to Timberland. I received great service , advice on fuel requirements and very pleased that they offered a demonstration on how to operate it. We will definitely be back 🙂
This is such a great place to find your Stihl products and for service. I enjoy going to check out what is new and I am always greeted when I come through the door. I have bought products here and have had work done on my Backpack Blower (BR 600). I was very happy with the results, the price and the time it took the staff to work on our unit. The staff are very knowledgeable, efficient and take the time to explain. I continue to use Timberland Supply and would highly recommend this company to anyone looking for quality products and excellent customer service (during and after your purchase).
While working away in Hinton AB, my husband broke 2 of his chainsaws. Somehow we needed to get him a new saw ASAP. I called Timberland Supply Inc (from Victoria BC ) and I was blown away by the customer service (hence this review). I was impressed that they actually had the 390 in stock and that they were able to install the full wrap handle right then and there. Kevin was able to help me order a new saw over the phone and made sure it would be delivered to my husbands hotel the following day - OVERNIGHT DELIVERY! Kevin was very efficient, kind and knowledgeable. Thanks for saving the day Kevin!
D. Ryan S.
Had a great experience with these guys. Sent in my favorite saw to have it Bakerized. Reasonable pricing, impressive performance, and free shipping was a nice bonus. Adam kept me in the loop every step of the way, even sent me pictures and updates of the progress. Unfortunately, the shipping company messed up. But even then, Adam made it right. I highly recommend this company.
Berts “Speakeasy” G.
Amazing storefront and awesome service! I live over 400km away and pass multiple chainsaw dealerships to deal with Timberland Supply. I've never had a problem that they didn't go above and beyond to honour warranty claims or promptly send parts via mail. A great source of information and service.
Always excellent and friendly service. My company (Tree Ninja) has bought a ton of chainsaws and arborist equipment from these guys and I have been super happy with everything.
I have purchased a saw and a weed whacker from the folks at Timberland Supply over the years and lots of pre-mixed fuel and parts for both the saw and weed whacker.They have always treated me like gold, very friendly and extremely knowledgeable.I highly recommend going there for all you saw or gas powered tool needs.
Ordered a muffler for my Husqvarna leaf blower and they said it was available in Edmonton and would be in 3 days. As it turned out it took17 days and it came in from Brampton, Husqvarna’s warehouse. I asked for their 10 percent discount as their guarantee states if parts are available in western canada and they don’ t deliver you will get10 percent off. After some persistence I got my discount. I placed my order with them based on what they originally told me.
I appreciated being able to try out the Stihl backpack blower (BR 600) prior to use which would have warranted 5 Stars. Unfortunately, because I was at the...
Very good and knowledgable staff the Main boss is a super guy and cares about everyone. Goes out of his way for all...Big or small your business is...
A very specialized, small store selling a variety of chainsaws, axes, snow blowers, and other specific kinds of hardware. There is also a very busy service...